15 WhatsApp Business Description Samples & Templates 2023

August 7, 2023

WhatsApp Business Description Samples & Templates. In today's digital age, communication is the key to running a successful business. WhatsApp Business has emerged as a popular communication tool for businesses to connect with their customers. It is a messaging app designed specifically for small and medium-sized businesses.

With WhatsApp Business, businesses can communicate with their customers in a more personal and direct way. In this blog, we will be discussing the 15 best WhatsApp Business templates in 2023 and how businesses can use WhatsApp Business to grow.

Read About: 7 Strategies To Grow Your Business

What is a WhatsApp Business Description?

A WhatsApp Business description is essentially an overview of your business that appears in the About section of a WhatsApp Business account. It is a brief message that provides relevant information about your company and brand. A well-crafted WhatsApp Business description can attract potential customers, provide important information about your business, and create a positive first impression. It enables customers to learn more about your business and encourages them to take action. The first thing to note is that adding an overview of your business in the WhatsApp Business description is crucial to make a great first impression on your customers.

A WhatsApp Business description typically includes information about the business, such as its name, location, and contact information. It may also include a brief overview of the products or services the business offers, as well as any special features or promotions for special events. The description can be up to 139 characters long and should be written in clear, concise language. A concise description ensures that your message is understood quickly, especially considering the character limit on WhatsApp Business. Start with a list of essential information about your business, then refine and condense it to create a concise description that captures customer attention during festivals and makes these occasions truly unforgettable.

Why is WhatsApp Business Account Important for Businesses?

Having a WhatsApp Business account is important for businesses as it provides a direct line of communication with their customers. With the WhatsApp Business API, businesses can quickly and easily send messages, make calls, and share information with their customers. It also allows businesses to create automated responses to frequently asked questions, making it easier to manage customer inquiries. By integrating Trengo, our customer service platform, businesses can streamline their communication and enhance their customer service capabilities on WhatsApp Business. Trengo enables businesses to receive WhatsApp messages together with all their other channels in one inbox, use WhatsApp Business with multiple users, build WhatsApp chatbots, and more. The combination of WhatsApp Business and Trengo creates a powerful customer service platform that ensures the best possible customer experience.

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WhatsApp Business Description: Best Practices

Keep it short and sweet

People are more likely to read and engage with short and concise messages rather than lengthy descriptions. Keep your description to the point, highlighting the most important information.

Use clear and concise language

Avoid using jargon or technical terms that your customers may not understand. Use simple and easy-to-understand language that conveys your message clearly.

Highlight your unique selling proposition

Your WhatsApp Business description should highlight what sets your business apart from your competitors. This could be your product features, customer service, or any other unique selling proposition.

Use emojis to add personality

Emojis can help add personality and emotion to your message, making it more engaging for your customers. But, use them in moderation and ensure they are relevant to the message you are conveying.

Include contact information

Ensure that you include contact information such as phone number, email address, or website link in your description so that customers can easily get in touch with you.

Use a friendly and welcoming tone

Your WhatsApp Business description should be written in a friendly and welcoming tone. This will help your customers feel more comfortable engaging with your business.

Personalize the message to the recipient

Use the customer's name or other personalized information to make your message feel more personal and less generic.

Use a call-to-action to encourage engagement

Use a call-to-action such as "contact us now" or "click here to learn more" to encourage customers to engage with your business.

Use bullet points or line breaks to make the message easier to read

Break up your description into smaller sections using bullet points or line breaks to make it easier to read.

Use correct grammar and spelling to maintain professionalism

Ensure that your description is free of any spelling or grammatical errors. This will help maintain the professionalism of your business and instill confidence in your customers.

How Businesses Can Use WhatsApp Business to Grow?

There are several ways in which businesses can use WhatsApp Business to grow. First, they can use it as a sales closing tool by sending personalized messages to their customers. Second, they can use it to provide customer support by answering queries and resolving issues.

Third, businesses can use WhatsApp Business to send updates about their products and services to their customers. Fourth, businesses can use WhatsApp Business to collect feedback from their customers and improve their products and services.

Read About: HowTo Grow Your Business With WhatsApp Marketing

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15 WhatsApp Business Description Templates

  • Welcome Message "Thank you for choosing us! We're excited to help you with all your needs. Please let us know how we can assist you."
  • Order Confirmation "Thank you for your order! We have received your order and will begin processing it soon. You will receive a confirmation once it has been shipped."
  • Shipping Confirmation "Your order has been shipped! You should receive it within the next few days. Please let us know if you have any questions or concerns."
  • Payment Confirmation "Your payment has been received! We appreciate your business and hope to serve you again in the future."
  • Service Confirmation "Thank you for booking a service with us! We look forward to serving you and will be in touch soon to confirm your appointment."
  • Appointment Reminder "Just a friendly reminder that you have an appointment with us tomorrow at [time]. We look forward to seeing you!"
  • Feedback Request "We value your opinion! Please take a moment to provide us with your feedback on your recent experience with us."
  • Product Updates "Check out our latest products! We've just added [product] to our collection, and it's selling fast."
  • Seasonal Greetings "Wishing you a happy holiday season! We appreciate your business and hope you have a wonderful time with your loved ones."
  • FAQ "Have a question? Check out our FAQ page for answers to our most frequently asked questions."
  • New Customer Welcome "Welcome to our family! We're thrilled to have you as a new customer and look forward to serving you."
  • Referral Program "Refer a friend and get [discount/offer]. It's our way of saying thank you for your loyalty."
  • Promotions and Discounts "Don't miss out on our latest promotion! Use code [code] to get [discount] off your purchase."
  • Social Media Promotion "Follow us on social media for exclusive offers, updates, and more. Find us on [social media platform]."
  • Contact Information "Need to get in touch? Our customer support team is available [hours] to assist you. You can reach us at [contact information]."

WhatsApp Business is a powerful tool for businesses to connect with their customers in a more personal and direct way. With its features such as automated responses and the ability to create customized templates, it has become an essential tool for businesses of all sizes.

How To Create The Perfect WhatsApp Business Description Template Yourself?

ChatGPT is an AI-powered language model that can be used to create automated WhatsApp Business templates. By integrating ChatGPT with Eazybe Chrome Extension, businesses can easily create custom templates for their WhatsApp Business account directly on WhatsApp.

Read About: How To Install Eazybe Chrome Extension On Your WhatsApp

Here's how to use ChatGPT on WhatsApp with Eazybe Chrome Extension:

  1. Install Eazybe Chrome Extension: Install Eazybe Chrome Extension on your computer and log in to your WhatsApp Business account.
  2. Open a Chat: Open a chat with a customer and type in the message that you want to create a template for.
  3. Highlight the Text: Highlight the text that you want to use in the template.
  4. Right-Click and Select "Create Template": Right-click on the highlighted text and select "Create Template" from the drop-down menu.
  5. Edit the Template: A new template will be created with the highlighted text. Edit the template as needed, adding variables and other information as required.
  6. Save the Template: Once you are satisfied with the template, save it to your WhatsApp Business account.
  7. Use the Template: To use the template, simply select it from the list of templates in your WhatsApp Business account and send it to the customer.

What are the best WhatsApp quotes you have come across?

There are countless great WhatsApp quotes out there, but here's one of our favorites: "Life is like a camera. Focus on the good times, develop from the negatives, and if things don't work out, take another shot." Remember to choose quotes that resonate with your brand and target audience.

Wrapping Up

By using ChatGPT on WhatsApp with Eazybe Chrome Extension, businesses can create customized templates for their automated responses. ChatGPT uses AI to generate human-like responses to text-based queries, making it easier for businesses to manage customer inquiries.

This can help businesses save time and improve their communication with customers, resulting in increased customer satisfaction and loyalty. In this blog, we have discussed the importance of having a WhatsApp Business account, how businesses can use WhatsApp Business to grow, and the 15 best WhatsApp Business templates in 2023.

We also provided tips on how to write a perfect WhatsApp Business description and how businesses can use ChatGPT on WhatsApp Business with Eazybe Chrome Extension to create automated responses. By implementing these strategies, businesses can improve their communication with their customers, increase customer satisfaction, and ultimately grow their business.


Q1: What is a WhatsApp Business description?

A1: A WhatsApp Business description is a brief, informative statement that describes your business. It provides essential details about your products or services, helping potential customers understand what your business offers.

Q2: Why is a WhatsApp Business description important?

A2: A WhatsApp Business description is crucial as it serves as the first impression of your business. It helps potential customers quickly grasp your offerings, increasing the likelihood of engagement and sales.

Q3: Can you provide a WhatsApp Business description sample?

A3: Certainly! Here's a sample WhatsApp Business description: "Welcome to XYZ Clothing Store! Discover the latest fashion trends and shop high-quality clothing for every occasion. We're here to style you with elegance and confidence."

Q4: What should I include in my WhatsApp Business description?

A4: Your WhatsApp Business description should include your business name, a brief description of your products/services, and a welcoming tone. You can also mention unique selling points, such as quality, variety, or special offers.

Q5: Can you share some WhatsApp Business description ideas?

A5: Of course! Here are a few ideas:

Highlight what makes your business unique.

Mention any special promotions or discounts.

Include a call to action, like "Message us for inquiries."

Emphasize your commitment to customer satisfaction.

Q6: What's the character limit for a WhatsApp Business description?

A6: WhatsApp Business allows up to 139 characters for your business description. Make the most of this limited space to convey your business's essence effectively.

Q7: How do I introduce my business on WhatsApp?

A7: To introduce your business on WhatsApp, start with a friendly greeting and a brief but impactful description of what your business offers. Include your contact information and a call to action, such as "Chat with us for more details!"

Q8: Can you provide a WhatsApp Business profile description example?

A8: Certainly! Here's an example: "Welcome to ABC Electronics! We offer top-notch gadgets and expert tech advice. Contact us for unbeatable deals and tech solutions."

Q9: What are bullet points on WhatsApp?

A9: WhatsApp doesn't support traditional bullet points. However, you can use asterisks (*) or hyphens (-) followed by a space to create a list-like format. For example:

Quality products

Fast delivery

Friendly customer service

Q10: Can you share a WhatsApp advertising message sample?

A10: Sure! Here's an example: "Don't miss out on our exclusive 20% off sale! Shop now and upgrade your style with our latest arrivals. Limited time offer!"

WhatsApp Business descriptions and introductions are vital tools for connecting with your audience. Tailor your description to reflect your business's personality and values, and use your introduction to make a compelling first impression. Remember to stay within WhatsApp's character limits for the best results.

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