Exploring Zoho CRM Cost: Plans, Features, and Add-ons

February 23, 2024

In the ever-evolving landscape of customer relationship management (CRM) tools, Zoho CRM stands out as a versatile and affordable solution for businesses of all sizes. From its humble beginnings in 1996 to its current status as a robust suite of applications serving over 50 million customers worldwide, Zoho Corporation has consistently expanded and refined its offerings.In this guide, we'll not only explain the pricing model of Zoho CRM software but also introduce a powerful Chrome extension, Eazybe, that seamlessly integrates with Zoho CRM to enhance your customer relationship management, marketing automation, mundane tasks, business analytics, great value, standard bundle, visitor tracking, and customer service apps experience.

What is Zoho CRM?

Zoho CRM is a cloud-based platform designed to streamline sales, marketing, and customer service operations. Tailored for small to mid-sized teams, Zoho CRM provides integrated options and customizable solutions for larger enterprises. Its AI-powered assistant, Zia, enhances efficiency by predicting leads, identifying potential customers, and guiding large sales teams.

Zoho CRM Pricing Plans

zoho crm cost

Basic Pricing Plans

Zoho CRM offers a range of pricing plans to cater to different business needs:

  • Free Edition: Ideal for startups, offering 3 free users, basic features, and a mobile app for iOS and Android.
  • Standard Edition: Priced at $14/user/month (billed annually), includes advanced features like scoring rules, workflows, and mass email.
  • Professional Edition: Available at $23/user/month (billed annually), offering additional features such as SalesSignals, Blueprint, and Inventory Management.
  • Enterprise Edition: Priced at $40/user/month (billed annually), includes advanced customization options, Zia AI, and Multi-user portals.
  • Ultimate Edition: Priced at $52/user/month (billed annually), offers enhanced feature limits and a 30-day trial of advanced BI bundled with Zoho Analytics.

Zoho CRM Plus Pricing

Zoho CRM Plus integrates social media, marketing, project management, and more into a comprehensive platform. Priced at $57/user/month (billed annually), it caters to companies of all sizes and industries.

Zoho Bigin Pricing

Zoho Bigin, designed for small businesses, provides a simplified CRM experience. It offers a free version and an Express plan priced at $7/user/month (billed annually), catering to businesses with varying needs.

Exploring Zoho CRM Plus and Zoho Bigin

Zoho CRM vs. Zoho CRM Plus

zoho crm cost

While Zoho CRM focuses on building lasting customer relationships, Zoho CRM Plus serves as a unified customer experience platform. CRM Plus manages the entire customer lifecycle, unifying customer-facing teams and enhancing the overall customer experience across multiple channels.

Zoho Bigin: A Solution for Small Businesses

Zoho Bigin offers a more budget-friendly CRM solution for smaller businesses. With a free version and an Express plan, it provides essential features without overwhelming technical complexities. The Express plan, at $7/user/month, caters to businesses with modest CRM needs.

Choosing the Right Plan

For small businesses venturing into CRM for the first time, Zoho Bigin Express offers an affordable entry point with a respectable feature set. As businesses scale, upgrading to Zoho CRM's Standard plan becomes a viable option, providing advanced features at a reasonable price.

Zoho CRM, with its diverse plans, ensures flexibility for businesses to scale up and adapt to evolving requirements. The free trials offered by Zoho enable businesses to explore the platform's capabilities before committing to a specific plan.

Unveiling Zoho CRM Features

zoho crm cost

6 Best Zoho CRM Features

  1. Sales Automation: Automate sales-related tasks, enhancing sales productivity and lead management.
  2. Process Management: Capture the entire sales process, ensuring adherence to the right procedures.
  3. AI-powered Zia Virtual Assistant: Predicts business trends, analyzes customer sentiments, and offers intelligent insights.
  4. Omnichannel Engagement: Communicate with customers through various channels WhatsApp (Via Eazybe), Google Drive, DocuSign, MailChimp, and Google Ads.
  5. Analytics: Provides customizable sales dashboards, real-time reports, and insights for data-driven decisions.
  6. Sales Enablement: Facilitates partner network growth, offering access to price quotations and invoices for vendors, partners, and customers.

Zoho CRM Pricing Model

Zoho CRM's pricing model includes a free version supporting up to three users. The free version encompasses lead management, document management, and a mobile app. As businesses grow, they can explore paid plans with additional features to meet their evolving needs.

Who Benefits from Zoho CRM?

Zoho CRM caters to a diverse audience, making it an excellent choice for small businesses at various growth stages. Bigin serves as an entry point for businesses transitioning from spreadsheets or legacy tools. As businesses expand, CRM Plus provides a comprehensive solution for sustained growth.

In Conclusion: Zoho CRM - A Versatile Choice

Zoho CRM, with its affordability, feature-rich options, and scalability, proves to be a versatile tool for businesses, including smaller companies and larger companies. Whether you are a startup, a growing enterprise, or an established business, Zoho CRM has a solution tailored to your needs, including the ultimate plan that includes custom modules to capture relevant business data. As the CRM landscape continues to evolve, Zoho remains a reliable choice for those seeking an integrated and efficient CRM solution at an affordable price point.

Frequently Asked Questions

What is the monthly cost of Zoho CRM Plus?

Zoho CRM presents diverse pricing plans, with costs varying depending on the chosen package. For example, the Standard Edition is $14 per user per month with annual billing, while Zoho CRM Plus, encompassing social media and project management, is $57 per user per month annually.

For a more advanced but budget-friendly option, consider the Zoho Professional plan at $23 per user per month annually or $35 monthly. Zoho Professional pricing plan might be your best option. Zoho Bigin offers a free plan for a single user, allowing exploration of key features before committing to a subscription. A 15-day free trial is also available for further assessment. If you require additional users, you can buy the User addon of Zoho Books at $3 per user per month or $2.5 per user per month billed annually. Additionally, Zoho Books offers a Premium plan that allows for the creation of 25,000 invoices in a year.

How is Zoho CRM implementation cost calculated?

The implementation cost of Zoho CRM can vary based on factors such as the size of your business, the complexity of your processes, and customization requirements. Zoho offers different pricing plans, and the cost may include setup fees, training, and any additional features you choose.

Can you break down the Zoho CRM cost per user?

Zoho CRM offers a range of plans – Free, Standard, Professional, Enterprise, and Ultimate – each with unique features. The cost per user varies with the chosen plan; for instance, the Standard Edition is $14/user/month annually, while the Enterprise Edition is $40/user/month annually.

How much does Zoho cost per month?

The monthly cost for Zoho software varies based on the specific product or suite you are using. Different Zoho applications have distinct pricing plans, so the cost can range from free versions to different tiers with varying features.

How much does Zoho Mail cost?

Zoho Mail has its own pricing plans. The cost depends on factors like the number of users and storage requirements. Zoho typically offers a free plan with limited features and paid plans with more advanced functionalities.

How much does Zoho Creator cost?

The cost of Zoho Creator varies based on the selected plan. Zoho Creator offers different pricing tiers, each catering to different usage levels and requirements. The pricing may include features such as user access, workflows, and storage.

What is the per-user cost for Zoho applications?

Zoho applications often follow a per-user pricing model, where the cost per user varies depending on the specific product and plan chosen. It is essential to check the pricing details for each Zoho application individually.

What is the cost of Zoho Books?

The cost of Zoho Books depends on the chosen plan and the number of users. It typically offers different pricing tiers, each with varying features related to accounting, invoicing, and financial management.

Where can I find the Zoho CRM price list?

The Zoho CRM price list is available on the official website. You can visit the pricing section on the to get detailed information about each plan, its features, and the corresponding costs.

What is the price books feature in Zoho CRM?

Price books in Zoho CRM allow you to create and manage different price lists for products or services. Each price book can have specific pricing details, and this feature is valuable for businesses dealing with varied pricing structures.

Is there a Zoho ERP price?

Zoho offers ERP solutions like Inventory and Books. The pricing for ERP solutions can vary based on the specific product and plan selected, accommodating different business needs.

What is the price per user for Zoho applications?

The price per user for Zoho applications depends on the chosen plan and product. Each application has its own pricing details, and businesses can select plans that align with their user requirements.

What is Eazybe, and how does it enhance Zoho CRM?

Eazybe is a robust Chrome extension designed to seamlessly integrate with Zoho CRM, providing additional features such as Analytics, Chat backup, Team management, Quick reply templates, and message scheduling. This integration enhances communication efficiency and adds valuable tools for team collaboration and data management.

How does Eazybe contribute to automation of Zoho CRM analytics?

Eazybe extends Zoho CRM's analytics capabilities by offering enhanced reporting features and real-time insights into WhatsApp communications. With Analytics features, users can gain a deeper understanding of customer interactions on WhatsApp and make data-driven decisions to optimize their strategies.

Can Eazybe provide customization to fit specific business needs?

Absolutely! Eazybe is designed with customization in mind. Users can tailor Quick reply templates, team management settings, and chat backup preferences to align with their specific business processes. This flexibility ensures a personalized experience that caters to individual business requirements.