How do I connect WhatsApp to Bitrix24 CRM?

Install Eazybe and connect your Bitrix24 account. Eazybe syncs WhatsApp chats to Bitrix24 so conversations and customer context stay linked to the right CRM records.

Does Eazybe sync WhatsApp messages into Bitrix24 automatically?

Yes. Eazybe can sync WhatsApp conversations to Bitrix24 automatically, reducing manual copy/paste and keeping sales activity up to date.

Can multiple teammates use a shared inbox with Bitrix24 + WhatsApp?

Yes. Eazybe supports shared inbox workflows so teams can collaborate on WhatsApp leads while keeping Bitrix24 records aligned.

What can AI agents do for Bitrix24 + WhatsApp conversations?

AI can help draft replies, summarize conversations, and speed up follow-ups—so reps respond faster while maintaining consistent messaging.

Is this integration safe to use with WhatsApp and Bitrix24?

Eazybe is designed for business use cases and focuses on secure workflows for syncing WhatsApp conversations with CRM records. Always review your security and compliance requirements before rollout.

Which Bitrix24 objects can I associate WhatsApp conversations with?

Most teams associate WhatsApp conversations with contacts and deals to track context across the sales pipeline. The best mapping depends on your Bitrix24 workflow.

WHATSAPP × BITRIX24

The Official Bitrix24 WhatsApp Integration

Stop letting deal intelligence die on personal phones. Every message, image, and voice note is automatically logged to the Bitrix24 Activity Timeline.

Real-time sync for 1-on-1 and Group Chats.
Automatic association with open Deals and Tickets.
Complete conversation history retained when reps leave.

Works with the WhatsApp you already use

Other tools force you to abandon WhatsApp Business App and migrate to API-only. Eazybe works with both—keep your existing setup, your chat history, and your workflow.

Capability

Other Tools

Eazybe

WhatsApp Business App

WhatsApp Business API

Keep existing chat history

Track personal WhatsApp numbers

Live in 30 minutes

Mini CRM

Bitrix24 Mini CRM in WhatsApp Web.

Open any WhatsApp chat and Eazybe surfaces the matching Bitrix24 record alongside — fields, deals, activity log — all editable, all synced back.

bitrix24.com/contacts/sarah

Hi! Following up on the enterprise quote.

Just sent it over to your email, Sarah.

Synced to Bitrix24

First nameSarah

Last nameChen

CompanyEnterprise Solutions Inc.

System Intelligence

Bitrix24 fields, populated automatically.

Eazybe writes every WhatsApp signal into Bitrix24 as a typed custom property — no manual data entry.

CRM

CONTACT_STATUS

SYNCED

Contact matched to Bitrix24 record.

METER

TOTAL_MESSAGES

847

Aggregate WhatsApp messages logged.

PROTOCOL

CHAT_BACKUP_STATUS

ACTIVE

Real-time backup to Bitrix24.

TIMESTAMP

LAST_INTERACTION

14m ago

Most recent WhatsApp message synced.

PIPELINE

DEAL_STAGE

NEGOTIATION

Current deal stage in Bitrix24.

STATUS

SYNC_HEALTH

OPTIMAL

Connection status with Bitrix24.

Who It's For

Built for teams where deals happen on WhatsApp

Sales Teams

Full conversation visibility
Deal-linked chat history
Response time tracking

Sales Managers

Team-wide visibility
Performance monitoring
Pipeline reality check

Customer Success

Full customer history
Seamless handoffs
Ticket creation from chats

Live in 5 Minutes

No developers. No IT tickets. No waiting.

Install Extension

Add Eazybe to Chrome. One click, 60 seconds.

Connect Bitrix24

OAuth login, no API keys, no developer needed.

Open WhatsApp Web

The Bitrix24 sidebar appears automatically.

Start Closing Deals

Every message flows to Bitrix24. You're live.

FAQ

All Your Bitrix24 + WhatsApp Questions, Answered

Get answers to common questions about setup, supported features, security, and how the Bitrix24 integration works day-to-day. Still stuck? Talk to our live agent on WhatsApp.

Does this work with personal WhatsApp or do we need Business API?

Eazybe works with ALL versions: personal WhatsApp, WhatsApp Business App, and WhatsApp Business API. No expensive API migration needed. Your team can start today with whatever WhatsApp they already use.

How does contact sync work with Bitrix24?

When a WhatsApp conversation starts, Eazybe automatically searches Bitrix24 for a matching contact by phone number. If found, chats are linked to that record. If not found, a new contact is created automatically with the phone number and name.

Can managers see all team conversations?

Yes. Team admins have full visibility into all WhatsApp conversations synced by team members. Track response times, see conversation history, and monitor engagement across your entire sales organization.

What happens to conversations when a rep leaves?

All synced conversations remain in Bitrix24 permanently. Chat history stays attached to contacts and deals. Your customer relationships belong to your company, not personal phones.

Is our data secure?

SOC 2 Type II certified, GDPR compliant, and an official Meta Business Partner. Messages are encrypted in transit and at rest. Enterprise-grade security for your customer conversations.

How quickly can we be up and running?

Most teams are live within 5 minutes. Install the Chrome extension, connect Bitrix24, open WhatsApp Web—done. No developer resources or IT tickets required.

Didn't find your answer? Let's connect with us!

Bring WhatsApp into Bitrix24.

Install Eazybe, connect Bitrix24, watch every chat sync — automatically.