MESSAGE TEMPLATES

Reach Customers Anytime, Not Just Within 24 Hours

WhatsApp only allows free-form messages within 24 hours of the customer's last reply. After that, you need pre-approved message templates. Eazybe lets you create, manage, and automate template messages — triggered directly from your CRM workflows.

98% Delivery rate
24/7 Send outside session window
50+ Pre-built templates
Why Templates Matter

The 24-Hour Window Problem — Solved

The Problem

Your Best Leads Go Cold After 24 Hours

A prospect visits your website, starts a WhatsApp chat, asks about pricing — and then goes silent. After 24 hours, WhatsApp blocks you from following up. Without templates, that lead is lost.

  • Free-form messaging blocked after 24-hour session window
  • No way to re-engage leads who went silent
  • Appointment reminders and order updates can't be sent proactively
  • Manual follow-ups miss the optimal timing window
Manual Messaging
Risk
Typing each message manually…
Hi! Check out our latest offers and discounts…
Message rejected — not template approved
Ban Risk
Number blocked
Time Waste
Hours typing
Manual = Risky & Slow
The Solution

Pre-Approved Templates That Send Automatically

Eazybe gives you a library of 50+ pre-approved templates for common scenarios — plus a builder for custom templates. Personalize with CRM data, add buttons and media, and set up automated triggers.

  • Pre-built templates for sales follow-ups, reminders, and updates
  • Custom template builder with Meta submission and approval tracking
  • Dynamic variables: customer name, order ID, appointment time, deal value
  • Rich media support: images, documents, and interactive buttons
Message Templates
Approved
👋
Welcome
Pre-approved template
Ready
📦
Order Update
Pre-approved template
Ready
📅
Appointment
Pre-approved template
Ready
One-Click Send
SEND
Sending to 1,000+ contacts…
Meta-Approved Templates
CRM-Triggered Automation

Right Message, Right Moment, Zero Manual Work

Connect templates to your CRM workflows. When a deal moves to "Proposal Sent," auto-send a pricing template. When a ticket is resolved, trigger a feedback request. Your team focuses on conversations, not copy-paste.

  • HubSpot workflow triggers for deal stage changes
  • Salesforce process builder and flow integration
  • Zoho CRM blueprint and automation support
  • Custom triggers via Webhooks for any system
Automation Triggers
HubSpot logo
Salesforce logo
CRM logoNew Lead
Welcome Message
CRM logoCart Abandoned
1h
Recovery Offer
CRM logoOrder Shipped
Tracking Update
Live Activity
RUNNING
2,847
Sent Today
99.2%
Success Rate
CRM-Triggered WhatsApp Automation
How It Works

From Setup To Automated Messages In 4 Steps

Use pre-built templates immediately. Submit custom templates for approval in minutes.

Use Cases

Templates For Every Business Scenario

Sales Follow-Ups

Prospect went quiet after a demo? Send a personalized follow-up template with the proposal attached — even weeks after the last conversation.

  • Re-engage cold leads outside the 24-hour window
  • Attach proposals, pricing sheets, and case studies
  • Auto-trigger when deals stall in your CRM pipeline

Order Updates & Delivery Alerts

Send order confirmations, shipping updates, and delivery notifications automatically. Customers get real-time updates on WhatsApp — where they actually check.

  • Order confirmation with order ID and details
  • Shipping and tracking number notifications
  • Delivery confirmation and review requests

Appointment Reminders

Reduce no-shows by sending automated reminders 24 hours and 1 hour before appointments. Include rescheduling buttons so customers can adjust without calling.

  • Automated reminders at configurable intervals
  • One-tap rescheduling via interactive buttons
  • Confirmation receipts synced to your calendar
Frequently Asked Questions

FAQs Related To WhatsApp Template

A message template is a pre-approved message format that businesses can use to send notifications outside the 24-hour session window. Templates can include text, media, buttons, and dynamic variables. They must be submitted to and approved by Meta before use.
Most templates are approved by Meta within minutes to 24 hours. Eazybe provides 50+ pre-approved templates you can use immediately while custom templates are under review. Rejection feedback is provided so you can adjust and resubmit.
Header: 60 characters. Body: 1,024 characters. Footer: 60 characters. You can also include up to 3 buttons (quick reply or URL), images, videos, documents, or location data.
Yes. Templates support dynamic placeholders like {{1}}, {{2}}, etc. that get replaced with actual values at send time. Eazybe maps these to CRM fields — so {{1}} becomes the customer's name, {{2}} becomes their order ID, and so on.
WhatsApp charges per conversation (24-hour window), not per message. Rates vary by country and conversation category: marketing, utility, authentication, or service. For example, a marketing conversation in India costs approximately ₹0.82. Eazybe does not charge additional per-message fees.
Yes. WhatsApp supports marketing templates for promotions, product launches, and re-engagement. These templates have a slightly higher cost than utility templates and require that recipients have opted in to receive marketing communications.
Meta provides a rejection reason (e.g., policy violation, unclear purpose). You can edit and resubmit. Common fixes include removing spammy language, clarifying the business purpose, or adjusting the call-to-action. Eazybe guides you through the revision process.
Yes, but the edited version goes back through Meta’s review before it can be sent again, and Meta limits how often an approved template can be edited. Most teams duplicate the template, adjust the copy, and submit the duplicate instead — the original keeps working while the new one is in review.
Yes. Meta supports templates in 70+ languages, including Spanish, Portuguese, Turkish, and Hindi. Each language is its own template version, and you pick which one goes out at send time. If your customers chat in Portuguese, write the template in Portuguese from the start. Approval works the same way in every language.
Meta scores every template on how recipients react to it. If too many people block or report your messages, the quality rating drops and Meta can pause the template. The usual fix is better targeting: send to people who actually opted in, and keep the message close to what they signed up for.