The Official
Freshdesk
WhatsApp Integration
Stop letting deal intelligence die on personal phones. Every message, image, and voice note is automatically logged to the Freshdesk Activity Timeline.
Works with the
WhatsApp you already use
Other tools force you to abandon WhatsApp Business App and migrate to API-only. Eazybe works with both—keep your existing setup, your chat history, and your workflow.
Freshdesk Mini CRM in
WhatsApp Web
Access your entire Freshdesk CRM directly inside WhatsApp. No tab switching, no guessing, no friction.
Sarah Chen
Sync High-Intent
Engagement Fields
Directly mapped WhatsApp engagement signals rendered in your Freshdesk environment. Active monitoring enabled.
TICKET_CONTEXT
WhatsApp chat linked to ticket.
TOTAL_MESSAGES
Support messages backed up.
CONTACT_STATUS
Contact synced to Freshdesk.
RESPONSE_SLA
SLA compliance for WhatsApp channel.
BACKUP_STATUS
Real-time chat backup enabled.
AGENT_LOAD
Active WhatsApp conversations.
Freshdesk tracks tickets. We bring in the WhatsApp conversations behind them.
Automatic Contact Sync
WhatsApp contacts sync into Freshdesk automatically. Match conversations to existing contacts, create new ones on the fly. Every customer interaction is attributed correctly.
Complete Chat Backup
Every WhatsApp message—text, images, voice notes, screenshots—backed up and linked to Freshdesk contacts. Full conversation history available for every ticket.
Team Visibility
See all WhatsApp conversations across your support team. Know which agents are handling what, track response times, and ensure no customer is left waiting.
Works With Your WhatsApp
Personal WhatsApp, WhatsApp Business App, or WhatsApp API—Eazybe works with all versions. No expensive API migration. Start syncing in minutes.
Conversation Context
When a customer opens a ticket, agents can see the full WhatsApp conversation history. No more "can you explain the issue again?" moments. Faster resolutions, happier customers.
Enterprise Security
SOC 2 certified, GDPR compliant, Meta Business Partner. Customer support conversations are encrypted and handled with enterprise-grade security.
Built for Freshdesk teams handling WhatsApp support
Support Agents
Customers message on WhatsApp expecting fast help. With full conversation history in Freshdesk, agents have complete context for every ticket. No more asking customers to repeat themselves.
- Full conversation context
- Faster ticket resolution
- Customer history at a glance
Support Managers
See all WhatsApp conversations across your support team. Track response times, identify bottlenecks, and ensure SLAs are met on WhatsApp-originated tickets.
- Team-wide visibility
- Response time tracking
- SLA monitoring
Customer Success
When customers escalate, the full conversation trail is in Freshdesk. Understand what happened, who said what, and resolve issues faster with complete context.
- Escalation context
- Conversation audit trail
- Customer satisfaction
No developers. No IT tickets. No waiting.
Connect Freshdesk to WhatsApp and give your support team full conversation context.
Install Extension
Add Eazybe to Chrome. One click, 60 seconds.
Connect Freshdesk
Authorize your Freshdesk account—quick and simple.
Open WhatsApp Web
Start handling support conversations.
Full Context Support
Every message syncs to Freshdesk automatically.
Our support team handles hundreds of WhatsApp conversations daily. Before Eazybe, agents had no context when tickets came in. Now every conversation is right there in Freshdesk. Resolution times dropped significantly.
What you need to know
Give your support team full WhatsApp context
Customers expect fast support on WhatsApp. Make sure your Freshdesk agents have the full picture.
14-day free trial • No credit card • Live in 5 minutes
