TEAM INBOX

All Your Team's WhatsApp, One Dashboard

Managing 10+ reps with individual WhatsApp numbers? Team Inbox brings every conversation into one view. Route leads, track responses, ensure coverage. Works with WhatsApp Business App—no API required.

Unlimited Numbers
Real-time Updates
No API Required
Why Team Inbox?

Finally See What Your Team Is Doing On WhatsApp

The Visibility Problem

Managers are flying blind on WhatsApp

Your reps talk to customers all day on WhatsApp, but you have no idea what's being said. Are leads being followed up? Are customers getting responses? Are reps saying the right things? Without Team Inbox, you're managing a black box.

  • No visibility into rep conversations
  • Can't verify follow-up claims
  • Unreplied leads slip away quietly
  • No way to spot coaching needs
Get visibility →
Unified Labels
Live System
UNREPLIEDCategorizing
FOLLOWUP MISSED
NEW LEADS
CLOSED
JS
UNREPLIED
Processing
AM
UNREPLIED
Processing
KL
UNREPLIED
Processing
Unified View

Every conversation, one dashboard

Team Inbox aggregates WhatsApp conversations from all team members into a single view. Filter by rep, status, or priority. Search across all conversations. See who's responding and who's not—in real-time.

  • All numbers in one dashboard
  • Filter by rep, status, priority
  • Search across all conversations
  • Real-time conversation updates
See unified view →
Team Dashboard Master Active
HQ
18Active
1.2mAvg Time
+12%Growth
1
Account Manager ALive
"Updated client profile..."
2
Sales Team SouthSync
"Lead qualified successfully"
3
Customer SuccessNote
"Meeting scheduled for 3PM"
SECURE CHANNEL
Lead Routing

Get leads to the right rep, automatically

New conversations routed based on territory, availability, or round-robin. No leads sitting unassigned. No manual distribution. Every opportunity gets immediate attention.

  • Territory-based routing
  • Round-robin distribution
  • Availability-aware assignment
  • Manual override when needed
Configure routing →
New Lead
Routing Engine
SR
S. ROGERS
NR
N. ROMANOFF
TS
T. STARK
Routing Auto
Balance: OK
How It Works

Team Onboarding In A Day

Each rep installs the extension. Dashboard populates automatically.

Use Cases

Who Needs Team Inbox?

Sales Managers

See every deal conversation. Ensure follow-ups happen. Spot coaching opportunities.

  • Pipeline visibility
  • Response tracking
  • Performance coaching

Support Leaders

Monitor response times. Ensure SLAs are met. Identify training needs.

  • SLA monitoring
  • Queue management
  • Quality assurance

Operations

Route leads efficiently. Balance workloads. Optimize team capacity.

  • Lead distribution
  • Workload balancing
  • Capacity planning
“We have 40 sales reps across 3 countries. Before Team Inbox, I had no idea what was happening. Now I see every conversation and can ensure leads get handled.”
Diego Fernandez
Diego Fernandez
Regional Sales Director, LatAm Logistics
FAQ

Team Inbox Questions

No. WhatsApp Team Inbox works with regular WhatsApp Business App. Each rep uses their existing WhatsApp—no migration needed.
Unlimited. Whether you have 5 reps or 500, Team Inbox scales with your team.
The dashboard shows all conversations. Responses are sent through each rep's WhatsApp Web for authenticity.
Role-based access controls let you decide who sees what. Personal messages can be excluded from team view.
About ten minutes per rep. They install the Chrome extension, open WhatsApp Web the way they already do, and their chats start appearing in the dashboard. There is no API application to file and nothing for IT to configure.
Their conversations stay with the business, since Cloud Backup keeps a copy outside their laptop. You can hand their open chats to another rep, so customers are not messaging a number nobody checks anymore.
Yes. Eazybe connects natively to HubSpot, Salesforce, Zoho, Pipedrive, Bitrix24, LeadSquared and Freshworks, so a chat in the Team Inbox lands on the right contact or deal without anyone copying messages across by hand.
That is one of the main reasons managers buy it. The dashboard shows reply speed per person and flags chats that have sat unanswered, so you know who left a lead waiting overnight instead of finding out at the end of the quarter.
They keep using WhatsApp Web with their own number, on the same screen they used yesterday. The dashboard reads along in the background. That is usually why adoption sticks here when it failed with tools that asked reps to move to a new inbox.
Backups are encrypted and access is role based, so a rep sees their own chats while a manager sees the team view. Personal conversations can be excluded from the team view entirely, and the data belongs to your workspace rather than to any individual device.