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Call Tracking

Sales Call Tracking Software For SIM And Virtual Calls

Eazybe logs every call's time, length and outcome in your CRM, and saves the call beside the customer's WhatsApp chats. Your reps skip the manual call notes.

  • Call time
  • Call length
  • Call outcome
  • CRM logging
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Call Tracking

What Is Sales Call Tracking?

Sales call tracking gives a manager a log of the calls reps make, with the time, the length and the result of each. Nobody has to fill in a spreadsheet to show what they did that day.

This is different from marketing call tracking, which uses special numbers to show which ad produced a phone call. Eazybe is built for the sales side. It logs calls against the customer in your CRM and places them next to that customer's WhatsApp chats.

Every Call In One History

Eazybe call history showing incoming, outgoing and missed calls with duration and filters
Call history in the Eazybe app. Phone numbers and names are samples.

What Gets Tracked

The details a sales manager needs in order to coach and follow up.

Time of every call

See when each customer was contacted and how recently.

Call length

A 20-second call and a 20-minute call are very different. The log shows which one you are looking at.

Call outcome

Each call ends with a result on the customer record.

SIM and virtual calls

Both call types go to the same place, including SIM calls on Android.

CRM logging

Calls are logged in your CRM, so reps have less to update by hand.

WhatsApp context

Calls sit beside the customer's WhatsApp chats for the full picture of the deal.

How Eazybe Tracks Sales Calls

Reps keep calling the way they do today. The logging happens in the background.

Who Uses Call Tracking

It helps anyone who needs to know what happened on a call without being on it.

Sales managers

See who is calling, how long the conversations run and which customers have gone quiet.

Call Tracking With The WhatsApp Side Included

A call log alone can make a quiet rep look idle when the deal is moving on WhatsApp. Eazybe shows the calls and the chats together, so you judge the deal on all of it.

A quiet call log does not always mean a quiet rep
Chats show what happened between calls
Managers can judge a deal with both sides in view
Pricing

How Much Does Call Tracking Cost?

Your cost depends on the Eazybe plan your team needs. Voice numbers are extra, and only if you use them. A demo is the quickest way to confirm the right plan.

See Pricing
Showing prices for
Plans from, billed yearly
$19 per user / month
Plans from, billed monthly
$29 per user / month
Voice number
Add-on price varies by country
FAQ

Frequently Asked Questions

Questions sales leaders usually ask about what is tracked, on which phones, and where the data ends up.

What does Eazybe call tracking log?

Each call's time, length and outcome, in your CRM. The call is also saved beside the customer's WhatsApp chats.

Does it work with SIM calls?

Yes. Call tracking works with SIM calls on Android and with virtual calls.

Does it work on iPhone?

SIM call tracking works on Android. If your team uses iPhones, ask on a demo which setup fits. Virtual calling does not depend on the phone's SIM.

What does call history show for each call?

The contact, whether the call was incoming or outgoing, the number and user involved, the time and the length. Answered calls can also have a recording you can play.

Can I see the calls for one rep?

Yes. Filter call history by user, by number or by call type. Use Reset to go back to the whole team.

How do I find missed calls?

Call history has a separate count of missed calls at the top, and the call type filter narrows the list down to them, so you can see who still needs a call back.

What reports are included?

Call analytics shows total calls, answer rate, talk time and average call length for the period you pick. You can break the numbers down by phone number or by user.

Is this the same as marketing call tracking?

No. Marketing call tracking shows which ad or keyword drove a phone call. Eazybe tracks the calls your sales team makes and connects them to the customer record.

Which CRMs can I log calls to?

Eazybe works with CRMs including HubSpot, Salesforce and Zoho, along with Eazybe CRM.

Can managers see WhatsApp messages too?

Calls are saved beside the customer's WhatsApp chats. You can also choose which customer chats and groups connect to your CRM, so private conversations stay private.

Calling products

Related Calling Pages

See everything in Eazybe Calling, or go straight to a related topic.

SIM-Based Calling

Track calls from reps' own Android phones in your CRM.

Read more

Call Recording

Play recordings back from your call history.

Read more

Auto Dialer

Upload a list and call it one contact at a time.

Read more

Put Your Calls And Chats
On One Record

Try Eazybe free for 4 days, or book a demo and we will go through your calling setup with you.

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