WHATSAPP × FRESHDESK

Freshdesk Integración WhatsApp

Deja de perder inteligencia de negocios en teléfonos personales. Cada mensaje, imagen y nota de voz se registra automáticamente en la Línea de Tiempo de Actividad de Freshdesk.

Sincronización en tiempo real para chats 1-1 y grupales.
Asociación automática con Negocios y Tickets abiertos.
Historial completo de conversaciones retenido cuando los representantes se van.

Funciona con el WhatsApp que ya usas

Otras herramientas te obligan a abandonar WhatsApp Business App y migrar solo a API. Eazybe funciona con ambos—mantén tu configuración existente, tu historial de chat y tu flujo de trabajo.

Capacidad

Otras Herramientas

Eazybe

WhatsApp Business App

WhatsApp Business API

Mantener historial de chat existente

Rastrear números personales de WhatsApp

Listo en 30 minutos

Mini CRM

Freshdesk Mini CRM en WhatsApp Web

Open any WhatsApp chat and Eazybe surfaces the matching Freshdesk record alongside — fields, deals, activity log — all editable, all synced back.

freshdesk.com/contacts/sarah

Hi! Following up on the enterprise quote.

Just sent it over to your email, Sarah.

Synced to Freshdesk

First nameSarah

Last nameChen

CompanyEnterprise Solutions Inc.

Inteligencia del Sistema

Freshdesk Fields, Populated Automatically

Eazybe writes every WhatsApp signal into Freshdesk as a typed custom property — no manual data entry.

SUPPORT

TICKET_CONTEXT

LINKED

WhatsApp chat linked to ticket.

METER

TOTAL_MESSAGES

623

Support messages backed up.

CRM

CONTACT_STATUS

MATCHED

Contact synced to Freshdesk.

TIMER

RESPONSE_SLA

ON_TRACK

SLA compliance for WhatsApp channel.

PROTOCOL

BACKUP_STATUS

ACTIVE

Real-time chat backup enabled.

CAPACITY

AGENT_LOAD

12 ACTIVE

Active WhatsApp conversations.

Who It's For

Built For Teams Where Deals Happen On WhatsApp

Sales Teams

Full conversation visibility
Deal-linked chat history
Response time tracking

Sales Managers

Team-wide visibility
Performance monitoring
Pipeline reality check

Customer Success

Full customer history
Seamless handoffs
Ticket creation from chats

Live in 5 Minutes

No Developers. No IT Tickets. No Waiting

Install Extension

Add Eazybe to Chrome. One click, 60 seconds.

Connect Freshdesk

OAuth login, no API keys, no developer needed.

Open WhatsApp Web

The Freshdesk sidebar appears automatically.

Start Closing Deals

Every message flows to Freshdesk. You're live.

FAQ

All Your Freshdesk + WhatsApp Questions, Answered

Get answers to common questions about setup, supported features, security, and how the Freshdesk integration works day-to-day. Still stuck? Talk to our live agent on WhatsApp.

Does this work with personal WhatsApp or do we need Business API?

Eazybe works with ALL versions: personal WhatsApp, WhatsApp Business App, and WhatsApp Business API. Your support team can start syncing today without any migration.

How does contact matching work with Freshdesk?

Eazybe matches WhatsApp contacts to Freshdesk by phone number. Existing contacts are linked automatically. New contacts are created with phone number, name, and conversation history.

Can we see WhatsApp conversations on Freshdesk tickets?

Yes. All WhatsApp conversations are synced to the contact record in Freshdesk. When agents handle tickets, they can see the full WhatsApp history for complete context.

Can managers see all team conversations?

Yes. Team admins have full visibility into all WhatsApp conversations across the support team. Track who is handling what and monitor response patterns.

Is our data secure?

SOC 2 Type II certified, GDPR compliant, Meta Business Partner. All customer conversations are encrypted in transit and at rest.

How quickly can we be up and running?

Most teams are live within 5 minutes. Install the Chrome extension, connect Freshdesk, open WhatsApp Web—done. No technical setup required.

Didn't find your answer? Let's connect with us!

Bring WhatsApp into Freshdesk.

Install Eazybe, connect Freshdesk, watch every chat sync — automatically.